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ALEGRA events

Terms & Conditions

Effective Date: 1 January, 2025

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These Terms and Conditions ("Terms") outline the agreement between ALEGRA Events ("we," "us," or "our") and the client ("you") for event planning, styling, and management services. By booking our services, you agree to these Terms.

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1. Booking and Payments

  • A non-refundable deposit is required to secure your booking. The deposit amount and due date will be specified in your proposal or invoice.

  • Full payment must be received by the agreed-upon deadline before the event date. Failure to make payment may result in cancellation of services.

  • Additional costs incurred during the event (e.g., last-minute changes, additional vendor fees) will be billed separately and must be paid within 2 days.

2. No Refund Policy

  • All payments, including deposits and final balances, are non-refundable. Once a payment is made, it is considered final and will not be returned under any circumstances, including event cancellations or changes.

  • If you cancel your event, any payments made will not be refunded. We encourage clients to obtain event insurance to cover unforeseen cancellations.

  • In the unlikely event that we are unable to fulfil our obligations due to unforeseen circumstances, we will make reasonable efforts to reschedule or provide an alternative solution. However, no refunds will be issued.

3. Changes and Modifications

  • Any changes to the event details (e.g., date, location, number of guests) must be communicated in writing 10 days prior to the event. We will do our best to accommodate changes, but additional costs may apply.

  • Major changes (e.g., significant theme or vendor changes) may require an updated contract and revised pricing.

4. Vendor and Venue Coordination

  • We work with trusted vendors and venues, but we are not liable for their performance or any issues beyond our control.

  • Any agreements with third-party vendors are separate from our services, and their terms and conditions apply.

5. Event Delays and Unforeseen Circumstances

  • We are not responsible for delays or disruptions caused by weather, venue restrictions, supplier delays, or other unforeseen circumstances.

  • We will make reasonable efforts to resolve any issues and ensure your event runs as smoothly as possible.

6. Client Responsibilities

  • You are responsible for providing accurate information and timely decisions to ensure smooth event planning.

  • You agree to comply with all venue policies, safety regulations, and legal requirements related to your event.

7. Liability and Indemnity

  • We take all reasonable precautions to ensure a successful event, but we are not liable for any damages, losses, or injuries that may occur.

  • You agree to indemnify and hold us harmless from any claims, damages, or legal actions arising from your event.

8. Photography and Marketing

  • We may take photos or videos at your event for promotional purposes. If you do not wish for your event to be featured in our marketing, please notify us in writing before the event.

9. Confidentiality

  • Any sensitive client information will be handled with confidentiality and used only for the purpose of event planning and management.

10. Governing Law

  • These Terms are governed by Australian law. Any disputes will be resolved through negotiation, and if necessary, legal proceedings in the appropriate jurisdiction.

11. Contact Us

For any questions or concerns regarding these Terms, please contact us.

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By booking our services, you acknowledge that you have read, understood, and agree to these non-refundable Terms and Conditions.

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